Privacy Policy

At Hydroflex Systems, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information:

  • Personal Information: This includes information you voluntarily provide when you create an account, place an order, or contact us. This may include your name, email address, shipping and billing addresses, and payment information.
  • Non-Personal Information: We collect information automatically through cookies and similar technologies, such as your IP address, browser type, and pages visited on our website.

2. How We Use Your Information

We use the information we collect to:

  • Process Orders: To fulfill and deliver your orders, including sending order confirmations and shipping updates.
  • Customer Support: To respond to your inquiries and provide customer service.
  • Marketing and Promotions: To send you marketing emails and promotions (only if you opt-in). You can unsubscribe from these communications at any time.
  • Website Improvement: To analyze website traffic and improve the functionality and user experience of our site.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third-party service providers, such as:

  • Payment Processors: To securely process your payment transactions.
  • Shipping Partners: To deliver your orders.
  • Marketing and Analytics Services: To help us send marketing emails and understand website usage.

These third-party providers are required to protect your information and use it only for the services they provide.

4. Data Security

We take the security of your personal information seriously. We implement a variety of security measures, including SSL encryption, to protect your data during transmission and storage. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccuracies in your personal information.
  • Deletion: Request the deletion of your personal information, subject to legal obligations.
  • Opt-Out: Opt-out of receiving marketing emails by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us at support@hydroflexsystems.com.

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Children’s Privacy

Hydroflex Systems does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Please review this policy periodically for any updates. When we make changes, we will revise the “Effective Date” at the top of this policy.