Return Policy

At Hydroflex Systems, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return eligible items according to our Return Policy outlined below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Time Frame: Returns must be initiated within 30 days of the original purchase date.
  • Condition: Items must be returned in their original, unused condition with all packaging, manuals, and accessories intact. Items that show signs of use, damage, or wear may not be eligible for a refund.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process the return.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized products
  • Opened or used hydraulic, pneumatic, or plumbing components
  • Clearance or final sale items
  • Digital products, such as software downloads

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email our customer service team at support@hydroflexsystems.com with your order number and reason for the return. We will provide return authorization and instructions for shipping the item(s) back.
  2. Pack Your Return: Ensure that the item(s) are securely packed in the original packaging with all included materials.
  3. Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the return is due to our error (e.g., defective or incorrect items). We recommend using a trackable shipping service. Hydroflex Systems is not responsible for items lost or damaged during return shipping.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved Returns: If your return is approved, a refund will be issued to your original payment method within 7-10 business days.
  • Partial Refunds: In certain cases, partial refunds may be granted if items are not returned in their original condition or are missing parts.
  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to our error.

5. Exchanges

If you receive a defective or damaged item, you may request an exchange for the same product. Please contact us at support@hydroflexsystems.com to arrange for an exchange or replacement.

6. International Returns

For international orders, the customer is responsible for any return shipping costs, customs duties, or fees associated with returning the product.

7. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Please review this policy periodically for any changes.